Help Desk Agenmt
Doha | Careers GulfJob Description
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests Send your CV to aseel.hamad@careersgulf.me
- Salary Range(per month):6000 - 6000
- Industry:Recruitment
- Functional Area:Customer Support
- Total Positions:3
- City:Doha
- Gender:Both
- Minimum Education:Any Graduate
- Shift Type:Morning
- Job Type:Full Time
- Experience: 1 - 8 Years
- Working Time:09:00 AM - 05:00 PM
- Apply Before:Oct 20,2023
- Skill: CUSTOMER SERVICE,helpdesk,
Job Requirments
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Provide prompt resolution to customer inquiries by providing appropriate and accurate information • Accurately document and update records in required systems • Follow up in a timely manner to ensure customer satisfaction • Understand all programs, systems, and procedures necessary to perform job effectively • Where applicable, communicate with customers to attempt to bring resolution • Communicate feedback and progress to management • Maintain diplomacy and tact when dealing with upset or escalated calls • Escalate customer complaints and/or calls through the appropriate channels to management • Provide feedback to management concerning possible problems or areas of improvement • Make recommendations to implement improved processes
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